Refund & Return Policy – Loiswill

Thank you for choosing Loiswill.
We are delighted to be your preferred shopping destination. At Loiswill, we prioritize your satisfaction and strive to deliver exceptional products and service. Please take a moment to review our return and exchange policy to ensure a seamless shopping experience.

Returns & Exchanges

At Loiswill, our mission is to provide top-quality products. If you receive a damaged product or an item that doesn't match your order, we're here to assist. Please review our guidelines below:

Returns

  • If you're not satisfied with the product or its fit, you can return it. A nominal return fee of ₹100 per product will be charged to cover handling and logistics costs.

  • Products must be unused, unworn, unwashed, and in their original condition with all tags intact.

  • Reverse pickup may not be available for some pin codes. In such cases, you will need to send the product back by courier.

  • Note: You can also send the package back to our warehouse at your own cost if reverse pickup is not available through our courier partner.

  • We recommend recording an unboxing video when returning the package to ensure a smooth process.

Damaged or Incorrect Product

  • If you receive a damaged or incorrect product, please return it along with your order number.

  • Upon verification, we will promptly dispatch a replacement.

Exchange Policy

We do not offer refunds but provide exchanges for size adjustments, subject to the following:

  • Exchange requests must be initiated within 48 hours (2 working days) of delivery.

  • Transportation fees for exchanges will apply.

  • To request an exchange, email us at loiswill324@gmail.com with your order details and exchange request.

  • Customers are responsible for returning the product to us, as we do not provide reverse pickup services. Please obtain an acknowledgment receipt from the courier service.

  • Return shipping costs are non-refundable, and we recommend using a traceable courier service.

  • Products must be in their original packaging, unused, unworn, unwashed, and undamaged.

  • Include your name, address, email, and desired size on the parcel for the exchange.

Note:

  • Only one exchange is permitted per order.

  • Size exchanges are available for the same product of equal value, with shipping costs deducted.

Cancellation of Orders

  • Prepaid Orders: Cannot be canceled.

  • COD Orders: Can be canceled within 24 hours of placement by emailing us at loiswill324@gmail.com.

Credit Note for Unavailable Sizes

  • If the requested size is unavailable, we will issue a credit note redeemable on our website within 30 days.

Partial Order Exchange

  • Eligible products can be exchanged within 48 hours of delivery.

  • Some items may not be eligible for return or exchange.

Fit Issues

  • For size-related concerns, request an exchange within 48 hours of delivery.

  • If the requested size is unavailable, a credit note will be provided.

Non-Acceptance of Exchanges/Returns

  • Exchanges/Returns will not be accepted for dissatisfaction with material or color. Please review product descriptions and images carefully before purchase.

  • Color variations (10–12%) due to screen resolution or lighting are not eligible for exchanges/returns.

  • Washed or worn products are not eligible for exchanges/returns.

  • Products purchased during sales or promotions are final and cannot be returned or exchanged.

  • We strive to display colors as accurately as possible, but slight variations may occur due to lighting, photography, and screen settings.

  • Product details such as weight, work details, and size may vary slightly. Customers should consider these minor differences when making a purchase.

We hope this policy clarifies our process. For any queries or assistance, feel free to reach out to us at loiswill324@gmail.com.

Thank you for choosing Loiswill, and we look forward to serving you!